Log analysis is crucial for monitoring system health and diagnosing failures in complex systems. Recent advances in large language models (LLMs) offer new opportunities for automated log analysis, leveraging their reasoning capabilities to perform tasks such as anomaly detection and failure prediction. However, general-purpose LLMs struggle to formulate structured reasoning workflows that align with expert cognition and deliver precise details of reasoning steps. To address these challenges, we propose LogReasoner, a coarse-to-fine reasoning enhancement framework designed to enable LLMs to reason log analysis tasks like experts. LogReasoner consists of two stages: (1) coarse-grained enhancement of expert thinking, where high-level expert thoughts are constructed from collected troubleshooting flowcharts and existing tasks to enable LLMs to formulate structured reasoning workflows and (2) fine-grained enhancement of specific steps, where we first fine-tune the LLM with task-specific stepwise solutions to enhance the LLM for instantiated reasoning, then employ the preference learning to calibrate the LLM's reasoning details from its mistakes, further strengthen the LLM's analytical granularity and correctness. We evaluate LogReasoner on four distinct log analysis tasks using open-source LLMs such as Qwen-2.5 and Llama-3. Experimental results show that LogReasoner significantly outperforms existing LLMs, achieving state-of-the-art performance and demonstrating its effectiveness in enhancing the reasoning capabilities of LLMs for log analysis.

Automated log analysis is crucial to ensure high availability and reliability of complex systems. The advent of LLMs in NLP has ushered in a new era of language model-driven automated log analysis, garnering significant interest. Within this field, two primary paradigms based on language models for log analysis have become prominent. Small Language Models (SLMs) follow the pre-train and fine-tune paradigm, focusing on the specific log analysis task through fine-tuning on supervised datasets. On the other hand, LLMs following the in-context learning paradigm, analyze logs by providing a few examples in prompt contexts without updating parameters. Despite their respective strengths, we notice that SLMs are more cost-effective but less powerful, whereas LLMs with large parameters are highly powerful but expensive and inefficient. To trade-off between the performance and inference costs of both models in automated log analysis, this paper introduces an adaptive log analysis framework known as AdaptiveLog, which effectively reduces the costs associated with LLM while ensuring superior results. This framework collaborates an LLM and a small language model, strategically allocating the LLM to tackle complex logs while delegating simpler logs to the SLM. Specifically, to efficiently query the LLM, we propose an adaptive selection strategy based on the uncertainty estimation of the SLM, where the LLM is invoked only when the SLM is uncertain. In addition, to enhance the reasoning ability of the LLM in log analysis tasks, we propose a novel prompt strategy by retrieving similar error-prone cases as the reference, enabling the model to leverage past error experiences and learn solutions from these cases. Extensive experiments demonstrate that AdaptiveLog achieves state-of-the-art results across different tasks, elevating the overall accuracy of log analysis while maintaining cost efficiency.

The increasing complexity of computer systems necessitates innovative approaches to fault and error management, going beyond traditional manual log analysis. While existing solutions using large language models (LLMs) show promise, they are limited by a gap between natural and domain-specific languages, which restricts their effectiveness in real-world applications. Our approach addresses these limitations by integrating interpretable domain knowledge into open-source LLMs through continual pre-training (CPT), enhancing performance on log tasks while retaining natural language processing capabilities. We created a comprehensive dataset, NLPLog, with over 250,000 question-answer pairs to facilitate this integration. Our model, SuperLog, trained with this dataset, achieves the best performance across four log analysis tasks, surpassing the second-best model by an average of 12.01%. Our contributions include a novel CPT paradigm that significantly improves model performance, the development of SuperLog with state-of-the-art results, and the release of a large-scale dataset to support further research in this domain.

Log analysis is crucial for ensuring the orderly and stable operation of information systems, particularly in the field of Artificial Intelligence for IT Operations (AIOps). Large Language Models (LLMs) have demonstrated significant potential in natural language processing tasks. In the AIOps domain, they excel in tasks such as anomaly detection, root cause analysis of faults, operations and maintenance script generation, and alert information summarization. However, the performance of current LLMs in log analysis tasks remains inadequately validated. To address this gap, we introduce LogEval, a comprehensive benchmark suite designed to evaluate the capabilities of LLMs in various log analysis tasks for the first time. This benchmark covers tasks such as log parsing, log anomaly detection, log fault diagnosis, and log summarization. LogEval evaluates each task using 4,000 publicly available log data entries and employs 15 different prompts for each task to ensure a thorough and fair assessment. By rigorously evaluating leading LLMs, we demonstrate the impact of various LLM technologies on log analysis performance, focusing on aspects such as self-consistency and few-shot contextual learning. We also discuss findings related to model quantification, Chinese-English question-answering evaluation, and prompt engineering. These findings provide insights into the strengths and weaknesses of LLMs in multilingual environments and the effectiveness of different prompt strategies. Various evaluation methods are employed for different tasks to accurately measure the performance of LLMs in log analysis, ensuring a comprehensive assessment. The insights gained from LogEvals evaluation reveal the strengths and limitations of LLMs in log analysis tasks, providing valuable guidance for researchers and practitioners.

Software and System logs record runtime information about processes executing within a system. These logs have become the most critical and ubiquitous forms of observability data that help developers understand system behavior, monitor system health and resolve issues. However, the volume of logs generated can be humongous (of the order of petabytes per day) especially for complex distributed systems, such as cloud, search engine, social media, etc. This has propelled a lot of research on developing AI-based log based analytics and intelligence solutions that can process huge volume of raw logs and generate insights. In order to enable users to perform multiple types of AI-based log analysis tasks in a uniform manner, we introduce LogAI (https://github.com/salesforce/logai), a one-stop open source library for log analytics and intelligence. LogAI supports tasks such as log summarization, log clustering and log anomaly detection. It adopts the OpenTelemetry data model, to enable compatibility with different log management platforms. LogAI provides a unified model interface and provides popular time-series, statistical learning and deep learning models. Alongside this, LogAI also provides an out-of-the-box GUI for users to conduct interactive analysis. With LogAI, we can also easily benchmark popular deep learning algorithms for log anomaly detection without putting in redundant effort to process the logs. We have opensourced LogAI to cater to a wide range of applications benefiting both academic research and industrial prototyping.

Meng et al. [6] present a log summarization as XGBoost [4] to predict system failure.